HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Care for your new product(s) by:

• Keep in a cool, dry place.
• Keep out of direct sun- possible color fading and unwanted melting.
• Only use melts in wax warmers
• Keep candle wicks trimmed to ¼” before lighting.

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the following carriers

• UPS
• USPS
• Fedex

INTERNATIONAL SHIPPING

We happily support and love our international customers.

We ship all International products through

• UPS
• USPS
• Fedex

~TOASTED BAR is not responsible for duty or brokerage fees for international shipping.~

~These charges come from your country during importation of your package.~

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

• Shipping costs are calculated automatically during checkout.
• We offer free local delivery on all orders. Please contact us to see if you are within local delivery boundaries.

TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 weeks to be handmade.

RETURNS

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

• Gift cards
• Last Chance/Clearance Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@toastedbar.com

Last Chance items

Only regular priced items may be refunded or exchanged. Unfortunately our Last Chance items cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item or return the item, send us an email at admin@toastedbar.com and mail your item to:

1015 Plaza Drive

Joliet, IL 60435

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.